Política de envio
Prazo de entrega em Portugal
Para entregas em Portugal, o prazo total estimado de entrega é de 3–7 dias úteis a contar da confirmação da encomenda, incluindo o processamento. Este prazo aplicável a entregas em Portugal prevalece sobre indicações gerais de entrega diferentes.
Last updated: October 23, 2026
Scope and Destination
This Shipping Policy applies to orders placed through tznxqo.shop. We currently offer delivery to addresses in Germany, Austria, Czechia, Hungary, Poland, Romania, Portugal, and Croatia, where the destination is available at checkout.
Custos de envio
Para encomendas com entrega em Portugal, o envio padrão é gratuito quando o valor da encomenda é igual ou superior a 40,00 €; para encomendas de valor inferior a 40,00 €, o envio padrão custa 7,00 €. Em Portugal, o pagamento é efetuado no ato da entrega (pagamento na entrega). O envio padrão para os restantes destinos abrangidos continua a ser gratuito: 0,00 €. Não é cobrada qualquer taxa adicional pelo pagamento na entrega. Um serviço premium, expresso ou especial opcional só é cobrado se for apresentado e selecionado no checkout.
Order Processing
Orders are normally processed within 1 to 2 business days after order confirmation or required verification. Business days are Monday to Friday, excluding applicable public holidays. Processing time is separate from transit time.
Estimated Delivery
After dispatch, the estimated transit time is 6 to 12 business days. Adding the estimated 1 to 2 business days for processing gives an estimated total delivery time of 7 to 14 business days.
These periods are estimates rather than guaranteed appointments. A more specific estimate displayed at checkout for an order will apply to that order.
Shipping Method and Tracking
Orders are normally sent by standard shipping. The carrier may vary according to destination, product, package size, warehouse, and availability.
Where tracking is available, a dispatch confirmation will provide the tracking number or link. Tracking may take time to activate and carrier updates may not appear in real time.
Delivery Information
The customer must provide a complete and accurate recipient name, street and house number, unit details where applicable, postal code, city, country, email address, and telephone number.
Contact us promptly to request an address change. Changes cannot be guaranteed after processing or dispatch. A carrier may deliver to the recipient, a permitted safe place, a neighbour, a collection point, or make another attempt according to its procedures.
Delays
Delivery may be delayed by carriers, public holidays, customs, severe weather, industrial action, transport disruption, government measures, seasonal demand, security incidents, or incorrect customer information.
If an order has not arrived within the estimated period, contact emmamuldrow622@gmail.com with the order number, delivery address, and tracking number. Mandatory rights concerning late delivery remain unaffected.
Lost or Damaged Packages
Before reporting a package as lost, review tracking, verify the address, check with household members or neighbours, and check any safe place or collection point.
Report a missing or damaged order to emmamuldrow622@gmail.com. For damage, retain the product and packaging and provide photographs of the package, label, and product. If loss or transit damage is confirmed, we will provide an appropriate remedy under applicable law.
Incorrect or Missing Items
Contact us promptly if an item, quantity, or part of an order is incorrect or missing. Include the order number and available photographs. We may arrange delivery, replacement, return, or refund as appropriate.
Customs and Import Charges
Where an order is dispatched from outside the European Union, import VAT, customs duties, clearance charges, or carrier administration fees may apply. Charges collected by us will be displayed at checkout; other lawful charges may be collected by the carrier or authority. Customs processing can extend delivery times.
Refused, Undeliverable, or Uncollected Packages
A package may be returned because of an incorrect address, failed attempts, non-collection, refusal, customs documentation, or carrier restrictions. We may arrange redelivery, request corrected details, cancel the order, or issue a refund as permitted by law. Refusing delivery does not by itself complete a valid cancellation.
Cancellation and Returns
Pode cancelar a sua encomenda no prazo de 2 dias (48 horas) após a sua realização, enviando uma declaração inequívoca de cancelamento para emmamuldrow622@gmail.com. Aceitamos a declaração enviada dentro deste prazo mesmo que o processamento da encomenda já tenha começado. Se a encomenda já tiver sido expedida, ajudaremos a intercetar a entrega sempre que possível; caso contrário, siga o procedimento de devolução previsto na nossa Política de Cancelamento e Reembolso. Não cobramos qualquer taxa de cancelamento. Esta possibilidade adicional de cancelamento não limita o seu direito legal de livre resolução de 14 dias nem as devoluções gratuitas previstas na nossa Política de Cancelamento e Reembolso.
Returns are sent to HF Parts, Byvænget 6, 2605 Brøndby, Denmark, after following the return instructions in the Cancellation and Refund Policy.
Changes and Contact
We may update this Policy for future orders to reflect carrier, coverage, rate, timing, legal, or operational changes. The version applicable when an order is accepted governs that order.
HF Parts
Responsible person: Henrik Farver
Byvænget 6
2605 Brøndby, Denmark
Company registration number: 42267031
Store: NOTINO
Website: tznxqo.shop
Email: emmamuldrow622@gmail.com
Telephone: +45 30354981