Refund policy

Last updated: October 23, 2026

Scope

This Policy applies to consumer orders placed through tznxqo.shop, operated by HF Parts.

Order cancellation within 48 hours

You may cancel your order within 2 days (48 hours) after placing it by sending a clear cancellation notice to emmamuldrow622@gmail.com. We will accept notice sent within this period even if order processing has started. If the order has already been dispatched, we will assist with interception where possible; otherwise, follow the return procedure in our Cancellation and Refund Policy. We do not charge a cancellation fee. This additional cancellation option does not limit your statutory 14-day right to withdraw or the free returns provided in our Cancellation and Refund Policy.

Statutory Right to Cancel

Consumers generally have the right to cancel the purchase contract within 14 days without giving any reason. The cancellation period begins on the day you, or a third party nominated by you who is not the carrier, receives the goods.

To cancel, send a clear statement to emmamuldrow622@gmail.com or contact us using the details below before the 14-day period expires.

Return Conditions

After notifying us of cancellation, goods must be returned within 14 days. Please handle products only as necessary to establish their nature, characteristics, and functioning.

Where possible, return the product complete with accessories, instructions, and original packaging. Missing original packaging alone does not remove a statutory cancellation right. You may be responsible for diminished value caused by handling beyond what is necessary.

Return Address

HF Parts

Henrik Farver

Byvænget 6

2605 Brøndby, Denmark

Email: emmamuldrow622@gmail.com

Telephone: +45 30354981

Return Costs

For a normal cancellation, change of mind, or unwanted item within the applicable return period, we provide a prepaid return label for approved returns and the customer pays no return shipping charge. No restocking or refund processing fee is charged. Contact emmamuldrow622@gmail.com for return instructions and a prepaid return label. Return approval is not a condition for exercising a valid statutory right to cancel. We bear reasonable return costs for an incorrect delivery, damaged goods, or a defect for which we are responsible.

Damaged, Defective, or Incorrect Goods

Inspect the order after delivery. If an item is damaged, defective, or incorrect, contact emmamuldrow622@gmail.com promptly with the order number, a description, and available photographs or video.

After review, we will provide an appropriate remedy under applicable law, which may include repair, replacement, price reduction, or refund.

Exchanges

An exchange may be requested within the applicable return period. Contact us before returning the item. Depending on the circumstances, the quickest method may be to return the original item and place a new order.

Refunds

Following a valid cancellation, we refund payments received, including the cost of our least expensive standard delivery. Extra cost resulting from a more expensive delivery method selected by the customer is not refunded.

As a rule, we issue the refund no later than 14 days after receiving the cancellation notice. We may withhold reimbursement until we receive the goods or evidence that they were sent back, whichever occurs first. Refunds are made using the original payment method unless another method is expressly agreed.

Cash-on-Delivery Refunds

A cash-on-delivery payment cannot be refunded in cash through the carrier. After consultation with the customer, reimbursement will be made by bank transfer or another suitable method. Payment details collected for this purpose are used only to complete the refund.

Statutory Warranty Rights

This Policy does not restrict statutory warranty or conformity rights for defective goods.

Model Cancellation Form

To: HF Parts, Byvænget 6, 2605 Brøndby, Denmark; Email: emmamuldrow622@gmail.com

I hereby cancel the contract concluded by me for the purchase of the following goods:

Order number:

Ordered on / received on:

Consumer name:

Consumer address:

Date:

Signature (only for a paper notice):

Contact