Pravila dostave

Last updated: October 23, 2026

Scope and Destination

This Shipping Policy applies to orders placed through tznxqo.shop. We currently offer delivery to addresses in Germany, Austria, Czechia, Hungary, Poland, Romania, Portugal, and Croatia, where the destination is available at checkout.

Shipping Cost

Standard shipping to all supported destinations is free: EUR 0.00. No additional cash-on-delivery (COD) fee is charged. An optional premium, express, or special service is charged only if it is displayed and selected at checkout.

Order Processing

Orders are normally processed within 1 to 2 business days after order confirmation or required verification. Business days are Monday to Friday, excluding applicable public holidays. Processing time is separate from transit time.

Estimated Delivery

After dispatch, the estimated transit time is 6 to 12 business days. Adding the estimated 1 to 2 business days for processing gives an estimated total delivery time of 7 to 14 business days.

These periods are estimates rather than guaranteed appointments. A more specific estimate displayed at checkout for an order will apply to that order.

Shipping Method and Tracking

Orders are normally sent by standard shipping. The carrier may vary according to destination, product, package size, warehouse, and availability.

Where tracking is available, a dispatch confirmation will provide the tracking number or link. Tracking may take time to activate and carrier updates may not appear in real time.

Delivery Information

The customer must provide a complete and accurate recipient name, street and house number, unit details where applicable, postal code, city, country, email address, and telephone number.

Contact us promptly to request an address change. Changes cannot be guaranteed after processing or dispatch. A carrier may deliver to the recipient, a permitted safe place, a neighbour, a collection point, or make another attempt according to its procedures.

Delays

Delivery may be delayed by carriers, public holidays, customs, severe weather, industrial action, transport disruption, government measures, seasonal demand, security incidents, or incorrect customer information.

If an order has not arrived within the estimated period, contact emmamuldrow622@gmail.com with the order number, delivery address, and tracking number. Mandatory rights concerning late delivery remain unaffected.

Lost or Damaged Packages

Before reporting a package as lost, review tracking, verify the address, check with household members or neighbours, and check any safe place or collection point.

Report a missing or damaged order to emmamuldrow622@gmail.com. For damage, retain the product and packaging and provide photographs of the package, label, and product. If loss or transit damage is confirmed, we will provide an appropriate remedy under applicable law.

Incorrect or Missing Items

Contact us promptly if an item, quantity, or part of an order is incorrect or missing. Include the order number and available photographs. We may arrange delivery, replacement, return, or refund as appropriate.

Customs and Import Charges

Where an order is dispatched from outside the European Union, import VAT, customs duties, clearance charges, or carrier administration fees may apply. Charges collected by us will be displayed at checkout; other lawful charges may be collected by the carrier or authority. Customs processing can extend delivery times.

Refused, Undeliverable, or Uncollected Packages

A package may be returned because of an incorrect address, failed attempts, non-collection, refusal, customs documentation, or carrier restrictions. We may arrange redelivery, request corrected details, cancel the order, or issue a refund as permitted by law. Refusing delivery does not by itself complete a valid cancellation.

Cancellation and Returns

Narudžbu možete otkazati u roku od 2 dana (48 sati) nakon što je predate slanjem jasne obavijesti o otkazivanju na emmamuldrow622@gmail.com. Obavijest poslanu u tom roku prihvatit ćemo čak i ako je obrada narudžbe već započela. Ako je narudžba već otpremljena, pomoći ćemo zaustaviti pošiljku gdje je to moguće; u suprotnom slijedite postupak povrata u našim pravilima o povratu i povratu novca. Ne naplaćujemo naknadu za otkazivanje. Ova dodatna mogućnost otkazivanja ne ograničava vaše zakonsko pravo na jednostrani raskid ugovora u roku od 14 dana ni besplatan povrat prema našim pravilima o povratu i povratu novca.

Returns are sent to HF Parts, Byvænget 6, 2605 Brøndby, Denmark, after following the return instructions in the Cancellation and Refund Policy.

Changes and Contact

We may update this Policy for future orders to reflect carrier, coverage, rate, timing, legal, or operational changes. The version applicable when an order is accepted governs that order.

HF Parts

Responsible person: Henrik Farver

Byvænget 6

2605 Brøndby, Denmark

Company registration number: 42267031

Store: NOTINO

Website: tznxqo.shop

Email: emmamuldrow622@gmail.com

Telephone: +45 30354981