FREQUENTLY ASKED QUESTIONS
Last updated: October 23, 2026
Below you can find answers to frequently asked questions about our product, ordering, shipping, returns, refunds, and customer service.
1. WHAT IS THIS PRODUCT USED FOR?
Our multi-groove tube bending pliers are designed to help form and bend compatible workshop tubing in a controlled manner.
They can be useful for automotive maintenance, brake-line work, workshop fabrication, and other applications involving compatible tubing.
Always make sure the tubing material and dimensions are suitable for the tool before use.
2. WHAT ARE THE MAIN ADVANTAGES OF THE TOOL?
The tool is designed to provide controlled handling while bending compatible tubing.
Main advantages include:
• Multiple forming grooves
• Controlled manual bending
• Stable two-handle operation
• Suitable for compatible automotive tubing
• Useful for brake-line and workshop applications
• No electrical power required
3. WHAT ARE THE MULTIPLE GROOVES USED FOR?
The different grooves are intended to help position compatible tubing securely during forming and bending.
Before use, select the groove that provides an appropriate fit for the tubing being worked on.
Do not force tubing into a groove that is not suitable for its size or shape.
4. CAN IT BE USED FOR AUTOMOTIVE BRAKE-LINE WORK?
The tool can be used for compatible brake-line and automotive tubing applications.
Suitability depends on the tubing material, dimensions, wall thickness, and the specific repair task.
Always follow the vehicle manufacturer's repair procedures and applicable workshop safety requirements.
5. CAN I USE IT FOR OTHER TYPES OF TUBING?
It may be suitable for other compatible workshop tubing where the dimensions, material, and required bend are appropriate for the tool.
The user should confirm compatibility before applying force.
Do not use the tool on tubing that is too large, too rigid, damaged, or otherwise unsuitable.
6. DOES THE TOOL REQUIRE ELECTRICITY OR BATTERIES?
No.
This is a manually operated workshop tool and does not require electricity or batteries.
7. IS IT SUITABLE FOR PROFESSIONAL WORKSHOP USE?
The tool can be used for workshop and maintenance applications where its design and specifications are suitable for the intended task.
Professional users should follow normal workshop procedures and applicable safety requirements.
8. HOW SHOULD I USE THE TOOL SAFELY?
Before use:
• Inspect the tool for visible damage
• Check that the tubing is compatible
• Select an appropriate forming groove
• Position the tubing securely
• Apply pressure gradually and in a controlled manner
• Keep fingers clear of moving and gripping areas
• Wear suitable protective equipment where required
• Do not use excessive force
• Do not use a damaged tool
Always follow appropriate workshop procedures.
9. WHAT IS INCLUDED IN THE PACKAGE?
The package includes the product and the components shown and described on the product page.
Please review the product page and product images before ordering to confirm the exact package contents.
If your order arrives incomplete, please contact us with your order number.
10. WHICH COUNTRIES DO YOU SHIP TO?
We currently offer delivery to supported addresses in:
• Germany
• Austria
• Czechia
• Hungary
• Poland
• Romania
• Portugal
• Croatia
Delivery availability is also confirmed during checkout.
If your destination cannot be selected during checkout, we may currently be unable to ship to that address.
11. HOW MUCH DO SHIPPING AND CASH ON DELIVERY COST?
Standard shipping to supported destinations is currently free.
Standard shipping cost:
EUR 0.00
Cash on delivery is available for eligible orders at checkout. We do not charge an additional cash-on-delivery fee.
Cash-on-delivery fee:
EUR 0.00
If an optional premium, express, or special delivery method is available, any additional charge will be displayed before you complete checkout.
12. HOW LONG DOES ORDER PROCESSING TAKE?
Orders are normally processed within:
1–2 business days
Business days are Monday through Friday, excluding applicable public holidays.
Processing time is separate from shipping time.
13. HOW LONG DOES SHIPPING TAKE?
After dispatch, the estimated shipping time is:
6–12 business days
Shipping times are estimates and may vary because of destination, carrier delays, public holidays, customs procedures, severe weather, seasonal demand, or other circumstances outside our reasonable control.
14. WHAT IS THE TOTAL ESTIMATED DELIVERY TIME?
The normal estimated total delivery time is:
Processing:
1–2 business days
Shipping:
6–12 business days
Total estimated delivery time:
7–14 business days
These periods are estimates rather than guaranteed delivery dates.
If a more specific estimate is displayed during checkout, that estimate may apply to the relevant order.
15. WILL I RECEIVE TRACKING INFORMATION?
Where tracking is available, tracking information will normally be provided after the order has been dispatched.
Tracking information may take some time to become active after the carrier receives the parcel.
16. WHY HAS MY TRACKING INFORMATION NOT UPDATED?
Tracking systems do not always update in real time.
A temporary lack of tracking updates does not necessarily mean that your shipment has been lost.
If tracking has not changed for an unusually long period, please contact us for assistance.
17. WHAT SHOULD I DO IF MY ORDER IS DELAYED?
If your order has not arrived significantly after the estimated delivery period, please contact us.
Please provide:
• Your order number
• Your delivery address
• Your tracking number, if available
We will review the available shipping information and assist where appropriate.
18. WHAT SHOULD I DO IF MY PACKAGE APPEARS TO BE LOST?
Before reporting a package as lost, please:
• Check the latest tracking information
• Confirm that the delivery address is correct
• Check with household members or neighbours
• Check any designated safe place
• Check nearby collection or pickup points where applicable
If the parcel still cannot be located, contact us with your order number.
If a shipment is confirmed as lost, we will provide an appropriate remedy in accordance with applicable law.
19. WHAT SHOULD I DO IF MY ORDER ARRIVES DAMAGED?
Please contact us promptly.
Provide:
• Your order number
• A description of the damage
• Clear photographs of the product
• Photographs of the packaging
• A photograph of the shipping label where useful
Please retain the product and packaging until the issue has been reviewed.
We will provide an appropriate remedy in accordance with applicable consumer law.
20. WHAT SHOULD I DO IF I RECEIVE THE WRONG PRODUCT?
If you receive an incorrect product, quantity, or item, please contact us promptly.
Please provide your order number and photographs where appropriate.
Depending on the circumstances, an appropriate solution may include:
• Correct delivery
• Replacement
• Return
• Refund
21. CAN I RETURN MY ORDER?
Consumers generally have the right to cancel an eligible distance purchase within 14 days without giving a reason, subject to applicable legal conditions and exceptions.
The cancellation period generally begins when you, or a third party designated by you other than the carrier, receive the goods.
Please review our Return & Refund Policy for the complete conditions.
22. DO YOU OFFER A 30-DAY RETURN PERIOD?
Our current Return & Refund Policy provides the applicable statutory 14-day cancellation period.
We do not advertise a separate 30-day voluntary return period unless this is expressly stated in the current Return & Refund Policy.
Please always refer to the published Return & Refund Policy for the current return conditions.
23. HOW DO I REQUEST A RETURN?
Please contact us before returning a product.
Email:
emmamuldrow622@gmail.com
Please include:
• Your order number
• Your name
• The product you wish to return
• Relevant information about the return
After notifying us of a valid cancellation, the goods must generally be returned within the applicable return period.
Please follow the return instructions provided.
24. WHERE SHOULD I SEND A RETURN?
Please contact us before sending a return.
The current return address is:
HF Parts
Attn: Henrik Farver
Byvænget 6
2605 Brøndby
Denmark
Do not send a return to another address unless instructed by our customer service team.
25. WHO PAYS FOR RETURN SHIPPING?
We cover the return shipping costs for normal cancellations, changes of mind, and unwanted items, as well as returns of incorrect, damaged, or defective products.
Please contact us before returning an item so we can provide return instructions and arrange the return shipping.
26. HOW LONG DOES A REFUND TAKE?
Following a valid cancellation, refunds are handled in accordance with our Return & Refund Policy and applicable law.
As a general rule, reimbursement is issued no later than 14 days after we receive the cancellation notice.
We may withhold reimbursement until we receive the returned goods or evidence that the goods have been sent back, whichever occurs first.
Approved refunds are normally issued using the original payment method unless another method is expressly agreed.
27. WHAT IF MY PRODUCT IS DEFECTIVE?
If you believe your product is defective, please contact us promptly.
Provide:
• Your order number
• A description of the problem
• Photographs or video where appropriate
Depending on the circumstances and applicable consumer law, an appropriate remedy may include repair, replacement, price reduction, or refund.
Your statutory warranty and conformity rights remain unaffected.
28. CAN I CHANGE MY DELIVERY ADDRESS AFTER ORDERING?
Please contact us as soon as possible if you notice an error in your delivery address.
We will make reasonable efforts to assist, but an address change cannot be guaranteed after an order has entered processing or shipping.
29. CAN I CANCEL MY ORDER BEFORE IT IS SHIPPED?
Please contact us as soon as possible if you wish to cancel an order before dispatch.
Cancellation cannot always be guaranteed once order processing has started.
After dispatch, applicable statutory cancellation and return rights continue to apply.
30. HOW CAN I CONTACT CUSTOMER SERVICE?
For questions about an order, delivery, return, or product, please contact:
Email:
emmamuldrow622@gmail.com
Phone:
+45 30354981
When contacting us regarding an existing order, please include your order number whenever possible.
31. WHO OPERATES TZNXQO.SHOP?
tznxqo.shop is operated by:
HF Parts
Company Registration Number (CVR):
42267031
Business type:
Sole proprietorship
Owner:
Henrik Farver
Registered Address:
Byvænget 6
2605 Brøndby
Denmark
Phone:
+45 30354981
Email:
emmamuldrow622@gmail.com
Store:
tznxqo
Website:
tznxqo.shop
32. WHERE CAN I FIND YOUR STORE POLICIES?
Our current policies are available through the links in the footer of tznxqo.shop.
These include:
• Return & Refund Policy
• Privacy Policy
• Terms of Service
• Shipping Policy
• Contact Information
• Legal Notice
Please refer to the relevant policy for complete and current information.